Enterprise IT Support & Computer Maintenance
Built for businesses and organisations — from daily upkeep to urgent support, keeping IT systems stable and efficient.
Business IT care plans tailored to your organisation
We focus on IT support and computer maintenance plans for businesses, organisations and professional services firms, covering desktops, servers, network equipment and day-to-day user support. From scheduled health checks and remote troubleshooting to on-site support, our engineers handle it professionally.
Through proactive monitoring and optimisation, we help organisations reduce downtime, improve office productivity and keep IT spending predictable.
What business computer maintenance covers
Business operations depend on stable computers, networks and systems. Working with a professional IT provider for regular support and maintenance is key to reducing downtime and protecting productivity.
We provide enterprise-grade maintenance for PCs, notebooks, servers and network equipment, with efficient hardware diagnosis and replacement to restore normal operations quickly and cost-effectively.
- Server and computer support
- Hardware and software installation, upgrades and configuration
- System reorganisation, unused-file cleanup and disk checks
- Internet setup and configuration
- Wired and wireless network testing and troubleshooting
- Multi-function printer system configuration and management
- Network system support
- Day-to-day IT support, data backup and recovery
- Router and firewall design and installation
- Hacker and virus prevention, cleanup and incident precautions
- Email setup and management
Enterprise maintenance plans
We offer flexible contract plans covering on-site, remote and phone support, plus regular proactive checks — so your IT spending is clear and predictable. Plans scale to the number of computers and servers you run.
- Unlimited on-site support (within 4 hours)
- Unlimited remote support (instant)
- Unlimited phone support (instant reply)
- Monthly scheduled on-site inspection
- Emergency server loan service
- Regular service reports
Service highlights
- Business computer maintenance plans & support contracts
- Enterprise remote support
- Server support & system optimisation
- Periodic IT asset health checks
- Data and equipment destruction support
- On-site & emergency support
Other IT services you may be interested in
IT support — frequently asked questions
What does enterprise IT support cover?
Server and computer support, hardware and software installation and upgrades, system optimisation, internet and network setup, wireless troubleshooting, multi-function printer management, data backup and recovery, router/firewall configuration, and virus and hacker prevention and cleanup.
How much does a business computer maintenance plan cost?
The remote support plan starts from HK$800 per month (6-month contract, unlimited computers). Technical Support S1 (1–10 computers) starts from HK$1,200, S2 (11–25 computers, 1 server) from HK$1,800, and S3 (26+ computers, 2 servers) from HK$3,000, each on a 3-month contract.
How fast is the response time?
All plans include unlimited phone and remote support with instant reply and instant remote handling. S1 and above add unlimited on-site support (within 4 hours) and a monthly scheduled on-site inspection.
What is the difference between remote and on-site support?
Remote support handles software, system and configuration issues instantly by phone and remote tools — the fastest option. On-site support is for hardware faults, cabling and new-machine setup that need someone physically present. S1 to S3 plans include unlimited on-site visits.
Can you come on-site without a contract?
Yes. We offer pay-as-you-go on-site technical support for occasional issues or companies not ready to sign. If your needs are steady, a monthly maintenance plan is usually more economical. Call (852) 3590-9770.
How long is the contract term?
The remote support plan is 6 months; Technical Support S1 to S3 plans are 3 months. At renewal you can move up or down a tier based on actual usage.
Ready to get started?
Tell us your requirements and our account manager will give you professional advice.